HOW TO ORDER
Click on any "Add To Cart" or "BUY NOW!" button to start your web order. A few minutes after you have sent us your order, we will send an email acknowledgement to let you know that we received your order.
SHIPPING POLICY
WE SHIP QUICKLY
Enjoy RC Hobbies tries to ship your order on the same day we receive it from you. We use the China Post Air Mail and EMS. China Post Air Mail take about 15 - 25 days which depending the location. EMS take about 7 - 12 days which depends on the location. If you need extra fast shipping, please email us. These services may be limited depending on your service area. Holidays and weekends will delay delivery.
Shipping charges are calculated based on the total weight of your order. Oversized or heavy items or extremely large orders will incur extra fees. Small items will therefore receive reduced rates.
BACKORDERS
A backordered item is an item that we normally carry in stock, but which is currently out of stock. When we put an item on backorder to you, we will automatically ship the item to you when we receive the item back into our stock.
RETURNS
If you return something:
1. Tell us what was wrong with the item and we will send you the RETURN Number.
2. You MUST be issued an RETURN Number to return an item to us for a refund. Otherwise, we reserve the right to return the package back to you. Upon receiving your return, we will send you periodic email updates with the status of your refund or exchange.
3. Tell us the order number.
4. If the item is altered in any way or is not in retail condition we will not take it back.
5. Please pack the item for return the way we packed it to prevent shipping damage.
We process returns as quickly as possible. If we have any questions we will contact you. Include as much information as possible as this will speed up the return process.
Refunds typically take 1-3 business days, from the date of issue, to show up on your account. We will give no refunds nor credits for returns that arrive more than 60 days from the date of our shipment to you.
SEND RETURNED ITEMS TO:
Jiandeng Chen
1011 Tianzi Plaza 203 Yanjiangzhong Road
Guangzhou, Guangdong
China
IF THE PACKAGE IS DAMAGED WHEN YOU RECEIVE IT
If a package that has obviously been damaged during shipment is delivered to your door, SIGN for it and note above your signature the word "damaged" (or "open" if the box was broken open), and request that the delivering company make an inspection.
If the damage during shipment was concealed, please notify the delivering carrier and notify us when you discover the damage. You must keep the damaged carton until the shipment has been inspected by the carrier.
WARRANTIES
We guarantee our product to be free from defect for 45 days after the date of purchase. If you find that an item you purchased from us is defective within that 45 day period, we will replace it at no charge to you.
